Vodafone Worst Customer Service [Complain no 25326658] : A Personal Experience 11 days went witout any Solution:

by March 16, 2010 3 comments


[Complain no 25326658]

I was in a great lead of passion that I was a associated as a customer to the Worlds leading Mobile Network Vodafone. The brand itself makes the faith and belief in quality.

Problem : I was not able to call Ladhak numbers (STD code : 01982)
Complained on 6th of March:
SOLUTION : No Call back yet and without any Trace.
CUSTOMER CARE : Pathetic. People doesn't have any Idea on the matter and there concerned departments never get back with solution. If you had chance to have a talk with the Supervision its even worst , as they doesn't even know the best practices in corporate world: they just get frustrated and just cut out the Customer Complain Phone and will ban you from calling again from the same Cellphone ....Really really Pathetic. (How does the VOdofone hire these maniacs ???)

But I was surprised with the customer service of its in India. The thing of beauty is not forever as my last experience. I was been a victim of bad Corporate ethics, the worst customer call center people to talk and still the worst promise.

For a small problem of mine that I was not able to call the numbers in Ladhak Region(01982 STD code) from my cell in Orissa, I got lots of wired reasons like you can change the handset, You can wait for 24 hours, Please check the SIM card, from the so call customer helping people of VODAfone. And still looking for a solution at my end and no one ever from Vodafone confirm me of the solution , even get back to me saying ...here is the solution for this.(Surprisingly I did all with nothing result)

Lastly the People at to whom I had talked (198), (can see the Logs of the Conversation of the Recorded materials on my several complains)) were completely unaware of the solution and just making brilliant excuses.

I was been said that by 15th march , the solution will be provided but still now no callback is done and Still the Problem continues.

When I call them today at 198 they doesn't have any report to tell me what was the status of my Complain.

REMEMBER : this is my 12 time Complain to a World No 1 Company and still I didn't got any Solution , no Call Backs even after pathetic 11 days.

CONCLUSION : VOdafone seems no Interest in its Customers , its just making billion dollar Advertisements. Will be changing My Service to other like AIRTEL, Reliance or BSNL.

They(Vodafone Customer Care) just make Fake entries to there Log mentioning the Problem was solved and the Solution was delivered. And here I challenged the Authentication of them that they didn't concern the Customers solution they do it intensively for there own LOG book Maintenance.

These are the Final Authorities that I sent the Mail Today : Hope to see final Solution :


jitendra.agnihotri1@vodafone.com
Rahul.matta1@vodafone.com
vodafonecare.jk@vodafone.com

Saumendra Swain

Developer

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