Skip to main content

Vodafone Worst Customer Service [Complain no 25326658] : A Personal Experience 11 days went witout any Solution:



[Complain no 25326658]

I was in a great lead of passion that I was a associated as a customer to the Worlds leading Mobile Network Vodafone. The brand itself makes the faith and belief in quality.

Problem : I was not able to call Ladhak numbers (STD code : 01982)
Complained on 6th of March:
SOLUTION : No Call back yet and without any Trace.
CUSTOMER CARE : Pathetic. People doesn't have any Idea on the matter and there concerned departments never get back with solution. If you had chance to have a talk with the Supervision its even worst , as they doesn't even know the best practices in corporate world: they just get frustrated and just cut out the Customer Complain Phone and will ban you from calling again from the same Cellphone ....Really really Pathetic. (How does the VOdofone hire these maniacs ???)

But I was surprised with the customer service of its in India. The thing of beauty is not forever as my last experience. I was been a victim of bad Corporate ethics, the worst customer call center people to talk and still the worst promise.

For a small problem of mine that I was not able to call the numbers in Ladhak Region(01982 STD code) from my cell in Orissa, I got lots of wired reasons like you can change the handset, You can wait for 24 hours, Please check the SIM card, from the so call customer helping people of VODAfone. And still looking for a solution at my end and no one ever from Vodafone confirm me of the solution , even get back to me saying ...here is the solution for this.(Surprisingly I did all with nothing result)

Lastly the People at to whom I had talked (198), (can see the Logs of the Conversation of the Recorded materials on my several complains)) were completely unaware of the solution and just making brilliant excuses.

I was been said that by 15th march , the solution will be provided but still now no callback is done and Still the Problem continues.

When I call them today at 198 they doesn't have any report to tell me what was the status of my Complain.

REMEMBER : this is my 12 time Complain to a World No 1 Company and still I didn't got any Solution , no Call Backs even after pathetic 11 days.

CONCLUSION : VOdafone seems no Interest in its Customers , its just making billion dollar Advertisements. Will be changing My Service to other like AIRTEL, Reliance or BSNL.

They(Vodafone Customer Care) just make Fake entries to there Log mentioning the Problem was solved and the Solution was delivered. And here I challenged the Authentication of them that they didn't concern the Customers solution they do it intensively for there own LOG book Maintenance.

These are the Final Authorities that I sent the Mail Today : Hope to see final Solution :


jitendra.agnihotri1@vodafone.com
Rahul.matta1@vodafone.com
vodafonecare.jk@vodafone.com

Comments

Vodafone India said…
This comment has been removed by the author.
Happy To Help said…
Hi Saumendra,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yclgzz7 and we’d be happy to help.

Regards,
Vodafone Customer Care.
India Blogs said…
You are Right, I have the same bitter experience in Jeypore and was not satisfied by there service. The Customer care is really bad and they are best in selling there top up vouchers only.

Popular posts from this blog

Dhanush DIY for Ramayan Play for Children

While the CORONA Loackdown is on , The Serial Ramayana makes a mark in every person , even the children's here in India. The realization of the fact is that they have already seen Ramayana several Times on TV but not as satisfactory as they are seeing it now on Doordarshan. May be the Simplicity of the 1988 Ramayana by Ramanad Sagar is best for them to Understand . The Kids insisted to create Ramayana scene , And I had try it out with creating 5 Bows and 20 Arrows with the help of Bamboos , Jute thread and Cardboard Papers from the Amazon Purchased items package materials. Take a Look at the Video Below  on How its done ..... The Making Of Ramayana Bows and Arrows from Bamboo (Video)

I still love what I do

Quiting the best of opportunities in the Corporate world, Switching places, culture and people from the Urban to the Rural space, Leaving behind the 8 to 10 hours of regular office time, the weekends, the Mumbai Local and the experience there in, traveling within limits, the Chaos and hoosh hash rush hours at the Mankhurd and Kurla stations, and many such flavors of daily life in Mumbai for the last 6 years are unforgettable. Now after the establishment of TechYog.Com , things were on the other side of Moon. As the Monsoons started, situations like the Cyclonic warnings by the All India Radio. Heavy Rainfall , danger of the upcoming Flood and of course the Fresh green washed up surroundings. Now as to make a life, make a desire come true, to make it happen even though there are much more sceptisism and circumstances unavoidable , I still love what I do.

Pritimaya's New Venture Treat

Unlike the First Get Together in 2014 When Pritimaya was not there , this time its His Treat  - Full Veg ( No Onion No Garlic - curtesy Sumita)  ,